Exchange, Cancellation and Refund Policy
- We understand that the sizes may differ. Keeping this in mind we offer easy size exchange on all apparels. In this case, we request you to write to us on firstname.lastname@example.org" clearing stating your order id, the product name & the size you want to exchange with.
- We will arrange the reverse pickup for the product delivered within 48-72 hours. Once the product has been picked up, we'll process a new order with exchange size, order details of which will be shared on your registered email address.
- What is the Exchange policy on Ribboon?
As a company policy, we do not provide a refund/return on any product once sold. Once the pieces are sold they can be exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met). The customer gets a credit note, only when the desired size of the product is not in stock.
If the product is not from the sale section & eligible for size exchange, you may write to us at email@example.com within 2 working days or 48 hours of delivery to request an exchange.
Your item must be in its original unused condition to be returned. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Please note damage does not include any issue with the product pertaining to the style/design of the product. Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect.
Once we receive your exchange request, we will organize a Reverse Pickup. When the product is received and approved by our quality team, we will issue a credit note to the amount of your purchase only. Please note the shipping fee is non-refundable. This process can take anything between 7 to 14 days.
In case, our courier partner does not provide Reverse Pickup from your location, you will need to ship it back to us. Kindly send the product back to us within 7 days of receiving it.
NO RETURN ON SALE ITEMS -
Products purchased by you during our sale will not be liable for any return/refund.
Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
NO RETURN ON INTERNATIONAL ORDERS-
Products purchased from outside India will not be liable for any return/refund.
Mail your returned item to: firstname.lastname@example.org
309, Laxmi Plaza,
Near Bharat petrol pump, Kasarwadi,
Pune, Maharashtra, India